Refund and cancellation policy

Your plan runs until the end of the paid term and then stops. To keep watching, start a new checkout before that date.

To ask about a plan you already paid for, email billing@onlytheelitetv.com from the address you used at checkout.

If we verify a payment and cannot activate the service, email billing and we will review a refund of that payment.

After the service line is active, we do not refund unused time, except where the law requires it.

Email billing before you open a dispute with the payment company, and include the plan name and the email on the order.