Billing
Refund and cancellation policy
Each payment covers one term. Plans do not automatically charge you for a new term. Renew manually. Look for renewal payment instructions at the email you used at checkout. If a reminder has not arrived before your plan ends, contact billing for the renewal payment link. For renewal help or payment instructions, contact billing@onlytheelitetv.com from your checkout email.
A plan is access to the OnlyTheElite application for a fixed term. It is not a purchase of television programming.
Cancellation
Current plans are one-time payments for a fixed term, not automatic recurring charges. If you previously authorized automatic renewal, email billing from your checkout email to request cancellation of future charges. Your already-paid term remains active.
Your plan runs until the end of the paid term and then app access stops unless you renew.
To ask about a plan you already paid for, email billing@onlytheelitetv.com from the address you used at checkout.
Refunds
If we verify a payment and cannot activate app access, email billing and we will review a refund of that payment.
After the account is active, we do not refund unused time, except where the law requires it.
Email billing before you open a dispute with the payment company, and include the plan name and the email on the order.